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Delivery Information

1. How long does it take before my contact receives the package?

   

    Delivery time is in 2 days/48 hours. Please be informed that delivery outside south west states will take 72hours/3 days.

   

2. How can I track my order?


We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and its on its way to you. You can also track it’s status by entering your tracking number on https://tracking.Folksfoodmart.com/package/tracking

 

3. Can I change my shipping address after I have placed my order?


You can request for your order to be delivered to a different address within the same region or city, before your order is shipped. Please contact our Customer Service Call Center at  +2349057183185,+234903038271 or contact us here  for more information. If you want to change the shipping  address to a different region or city, we will have to cancel and  repurchase your original order.

 

4. My contact says that the package was open and the product seal tampered with on delivery. What do I do?


If the package was tampered with, do not accept, as we will not accept return of food items unsealed (unless for defective reasons). If you contact accepts such a package by mistake or finds out that it has been tampered with, please get in touch with our Customer Service Center immediately at +2349057183185,+2349030382712 or contact us here.

 

5. My contact missed his/her delivery, what happens now?


     We will attempt to deliver the order again the next working day. We will try to deliver a total of two times times before canceling the order

 

6. Will I and my contact be notified before the packaged to be delivered gets to my contact’s location?


     Yes our delivery staff will notify you and your contact to confirm your availability and next location.

 

7. What are delivery charges?


       They are the costs undertaken by Folks Food Mart and our logistics partners to bring your ordered items to your doorstep or that of your contact.

 

8. Can my parcel be delivered to an office address?


Yes! Your parcel can be delivered to any address convenient for you and your contact. Just enter the preferred address as your shipping address during  checkout.

 

9. Can my contact pick up the item instead of having it delivered?


Yes, it is an option to be chosen at the checkout step. Your contact will be notified when the items arrive at the pickup station you choose. Please be informed that once available at this pickup station, your contact has only 7 days maximum to pickup the item. After 7 days, the basket would be sent back and your order canceled.

 

10. Does my contact need to show a form of identity when picking up the basket?


        Yes. Please your contact or his/her representative should have an ID when receiving the basket. It could be a voter’s card or drivers license.

 

 

11. My contact has a query about the delivery agent who came to deliver the order, what do I do?


Apologies for the inconvenience caused, please call our Customer Service Centre at +2349057183185,+2349030382712 or contact us here, so we can make it right.

 

 

Other topics

 

1. How can I sign-up as a customer on Folks Food Mart?

  • Start by clicking “Your account’ and then sign up in the top right corner of your screen
  • You will then be asked to provide basic information.
  • When you have provided the required information, click submit to finish the sign up process.
  • We will send you an email to welcome you to Folks Food Mart.

 

2. I have forgotten the password to my Folks Food Mart account. How do I access it?

  • Click on your account and then login to the top right side of your screen.
  • Enter the email you used for registration and click proceed.
  • Now click the forgot password button to get an email on your registered account with instructions on how to set a new password.

3. How can I add several contact addresses to my contact address account  or do I have to always change the contact address if I want the basket to be delivered to another person.


     At the point of purchase, we will always ask for a new address.


4.Can I add multiple email addresses to login to my account?


    To ensure that your account is always secure, multiple addresses cannot be inputted. However, if you want to replace an email address, you can replace  the current email address with a new one anytime from your account.


5.Why do I need my email address to sign up?


    Your email address helps us provide timely information to you about your order. It also functions as your username and helps you login.


6.How can I change the password of my account?

 

  •  Click on your account in the top right corner of your screen (If you are logged in, you would see your name there.)
  •  In the contact details area, click change password.
  • Enter the required information and click submit

 

7. How can I deactivate my account


    You could let it be, and come back whenever you want . However if you insist on deactivating your account,, you can deactivate your account.


8.Would my account be deactivated if I don’t use it for a long time?


    We will never deactivate your account unless you requested for it, or for exceptional cases of customers with very high repeated order rejection rate.

 

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