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Products and prices

1. Are all products on Folks Food Mart original and genuine

Yes, we are committed to providing our customers only 100% genuine and original products. We take all the necessary procedures to ensure that you       get the best food items from certified brands. For bulk foods that require processing and packaging, you can be rest assured that we have nurtured           plans, processes and structures in place to ensure that your foods are packaged under excellent hygienic conditions.

 Please contact us here if you think a product listed on our website does not meet these standards.

 

2. How do I check reviews/ratings of a package before purchase?

 We suggest that you check what other customers have said about a food package before you buy. 

 When buying a package, ask yourself (When people click here, this is what they will see)

A. Did other customers like the package when they bought it?

B. Did the quality of the package meet their expectations?

C. Were they pleasantly or unpleasantly surprised.

 

As your preferred shopping spot, we obtain our products from various sources so as to bring you a wide assortment of food items. This is why it is of great importance that our valued customers leave reviews for the packages they have purchased and also check existing reviews before they buy.

 

Helpful tips

Read Complete Package Description

*Very useful information may be included in the description.

* There might be certain explanations that we leave for the customer. Eg. We may state the features, quality of product, compatibility, shelf life and whether it is a replica or an original product.

 

Filter by Ratings

* Once you have chosen a package, you can choose the display packages based on ratings score.

 

Pay before delivery

* To ensure solid commitment of our customers to making purchases, every package ordered will be delivered after payment on the website.

 

3. How can I find the right package on Folks Food Mart?

You can commence by clicking on the basket options on the left side of the website. The basket options include Bronze Basket -$100, Silver basket- $200, Gold basket- $300, Platinum Basket-$400. Also you have the option for the seasonal basket which goes for $400 for the Silver Basket, $600- Gold basket, $700- Palladium Basket, and $800- Platinum basket. For each basket, you will be given the specific content for each so that you know what you are getting when you make your choice.

 

Query Function

Do you already have something specific In mind?

Type your request in the search field at the top of the page, and give your options for your basket mix. Also you must ensure that they fall within the range of price tags for each basket..

 

4. Are there any hidden costs or charges if I order from Folks Food Mart?

There are no hidden charges when you order on Folks Food Mart. All costs are 100% visible at the end of the checkout process. The extra cost you would incure would only arise if you have to deliver the package to places outside the south west.

5. Are the prices on Folks Food Mart Negotiable?

Prices on Folks Food Mart are not negotiable. Folks Food Mart has the best class of food items with the best deals. With the different food basket types available on the website, you can be able to meet your food needs according to your budget.

6. How do I know if a product or is perfect condition?

 Check out for the packaging seals on the product. If it has been broken or tampered with, call our customer care center here. Due to the several storage   and processing procedures we have put in place, you can be rest assured that that products delivered to are 100% safe and suitable for consumption,   with higher shelf life.


Order

1. How do I place an order?

 Once you’ve visited our website www.Folksfoodmart.com

i. Select the basket type to your cart

ii. Register your account or login to your already existing account by entering your email and password

iii. Enter your shipping /billing information, ensure that your delivery contact (Nigerian contact) is complete and accurate.

iv. You make payments via our secure payment gateway

v. Click confirm to verify the order.

 

Once your payment is verified, we will send you a mail confirming your payment with receipt, or we could call you for confirmation in case we need more details. 

i.   We would place a call to the recipient to confirm his/her availability.

ii.  Gift delivered

iii.You will receive confirmation of delivery.

 

Please understand that this confirmation is important before we ship your order. Each order will be quickly processed and delivered to the provided address in 48 hours. Orders outside south west attracts additional shipping tax and time. If you are uncertain if your order has been confirmed or not, please contact us here a few hours after your order placement.

 

Need help placing an order

Call our customer order line-

Operating hours: Mon-Fri, 8am-8pm; Saturday, 9am-5pm; Public holidays, 9am-5pm

 

 

 

Under here, this is what they will get  (This part will also serve as contact us)

ORDER STATUS: Thank you for shopping on Folks Food Mart, Nigeria’s number 1 online grocery/shopping and delivery platform for Nigerians living in the diaspora. Please enter your order number and email to know the status of your order. If you do not know your order number, please check your order confirmation email or click on “My Orders” on the left

 

Return an order: Please complete the contact-us form if the item was delivered within 7 days. 

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