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Account information

1. How can I sign-up as a customer on Folks Food Mart?

    Start by clicking “Your account’ and then sign up in the top right corner of your screen

    You will then be asked to provide basic information.

    When you have provided the required information, click submit to finish the sign up process.

    We will send you an email to welcome you to Folks Food Mart.

 

2. I have forgotten the password to my Folks Food Mart account. How do I access it?

     Click on your account and then login to the top right side of your screen.

     Enter the email you used for registration and click proceed.

     Now click the forgot password button to get an email on your registered account with instructions on how to set a new password.

3.How can I add several contact addresses to my contact address account or do I have to always change the contact address if I want the basket to be delivered to another person. At the point of purchase. 

    we will always ask for a new address.

4. Can I add multiple email addresses to login to my account?

   To ensure that your account is always secure, multiple addresses cannot be inputed. However, if you want to replace an email address, you can                 replace     the current email address with a new one anytime from your account.

5.Why do I need my email address to sign up?

    Your email address helps us provide timely information to you about your order. It also functions as your username and helps you login.

6. How can I change the password of my account?

    Click on your account in the top right corner of your screen (If you are logged in, you would see your name there.)

    In the contact details area, click change password.

    Enter the required information and click submit

 7. How can I deactivate my account

     You could let it be, and come back whenever you want . However if you insist on deactivating your account,, you can deactivate your account.

8. Would my account be deactivated if I don’t use it for a long time?

     We will never deactivate your account unless you requested for it, or for exceptional cases of customers with very high repeated order rejection rate.

 

 

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