1. How
long does it take before my contact receives the package?
Delivery time is in 2 days/48 hours. Please be informed that
delivery outside south west states will take 72hours/3 days.
2. How
can I track my order?
We will send you regular updates about the status of your
order via emails and SMS. After your order has left our warehouse and its on
its way to you. You can also track it’s
status by entering your tracking number on https://tracking.Folksfoodmart.com/package/tracking
3. Can
I change my shipping address after I have placed my order?
You can request for your order to be delivered to a different address within the same region or city, before your order is shipped. Please contact our Customer Service Call Center at +2349057183185,+234903038271 or contact us here for more information. If you want to change the shipping address to a different region or city, we will have to cancel and repurchase your original order.
4. My
contact says that the package was open and the product seal tampered with on
delivery. What do I do?
If the package was tampered with, do not accept, as we will
not accept return of food items unsealed (unless for defective reasons). If you
contact accepts such a package by mistake or finds out that it has been
tampered with, please get in touch with our Customer Service Center immediately at +2349057183185,+2349030382712 or contact us here.
5. My
contact missed his/her delivery, what happens now?
We will attempt to deliver the order again the next working
day. We will try to deliver a total of two times times before canceling the
order
6. Will
I and my contact be notified before the packaged to be delivered gets to my
contact’s location?
Yes our delivery staff will notify you and your contact to
confirm your availability and next location.
7. What
are delivery charges?
They are the costs undertaken by Folks Food Mart and our
logistics partners to bring your ordered items to your doorstep or that of your
contact.
8. Can
my parcel be delivered to an office address?
Yes! Your parcel can be delivered to any address convenient
for you and your contact. Just enter the preferred address as your shipping
address during checkout.
9. Can
my contact pick up the item instead of having it delivered?
Yes, it is an option to be chosen at the checkout step. Your
contact will be notified when the items arrive at the pickup station you
choose. Please be informed that once available at this pickup station, your
contact has only 7 days maximum to pickup the item. After 7 days, the basket
would be sent back and your order canceled.
10. Does
my contact need to show a form of identity when picking up the basket?
Yes. Please your contact or his/her representative should
have an ID when receiving the basket. It could be a voter’s card or drivers
license.
11. My
contact has a query about the delivery agent who came to deliver the order,
what do I do?
Apologies for the inconvenience caused, please call our
Customer Service Centre at +2349057183185,+2349030382712 or contact us here, so we can make it right.
Other topics
1. How
can I sign-up as a customer on Folks Food Mart?
- Start
by clicking “Your account’ and then sign up in the top right corner of your
screen
- You
will then be asked to provide basic information.
- When you have provided the required information, click submit to finish the sign up process.
- We will send you an email to welcome you to Folks Food Mart.
2. I
have forgotten the password to my Folks Food Mart account. How do I access it?
- Click on your account and then login to
the top right side of your screen.
- Enter the email you used for
registration and click proceed.
- Now click the forgot password button to
get an email on your registered account with instructions on how to set a new
password.
3. How can I add several contact addresses to my contact address account or do I have to always change the contact address if I want the basket to be delivered to another person.
At the point of
purchase, we will always ask for a new address.
4.Can
I add multiple email addresses to login to my account?
To ensure that your account is always secure, multiple
addresses cannot be inputted. However, if you want to replace an email address,
you can replace the current email address with a new one anytime from your
account.
5.Why
do I need my email address to sign up?
Your email address helps us provide timely information to you about your order. It also functions as your username and helps you login.
6.How
can I change the password of my account?
- Click on your account in the top right
corner of your screen (If you are logged in, you would see your name there.)
- In the contact details area, click
change password.
- Enter the required information and click
submit
7. How
can I deactivate my account
You could let it be, and come back whenever you want .
However if you insist on deactivating your account,, you can deactivate your
account.
8.Would
my account be deactivated if I don’t use it for a long time?
We will never deactivate your account unless you requested
for it, or for exceptional cases of customers with very high repeated order
rejection rate.