Products and prices
1. Are
all products on Folks Food Mart original and genuine
Yes, we are committed
to providing our customers only 100% genuine and original products. We take all
the necessary procedures to ensure that you get the best food items from
certified brands. For bulk foods that require processing and packaging, you can
be rest assured that we have nurtured plans, processes and structures in place
to ensure that your foods are packaged under excellent hygienic conditions.
Please contact us here if you think a
product listed on our website does not meet these standards.
2. How
do I check reviews/ratings of a package before purchase?
We suggest that you
check what other customers have said about a food package before you buy.
A. Did
other customers like the package when they bought it?
B. Did
the quality of the package meet their expectations?
C. Were
they pleasantly or unpleasantly surprised.
As your preferred shopping spot, we obtain our products from
various sources so as to bring you a wide assortment of food items. This is why
it is of great importance that our valued customers leave reviews for the
packages they have purchased and also check existing reviews before they buy.
Helpful tips
Read Complete Package Description
*Very useful information may be included in the description.
* There might be certain explanations that we leave for the customer.
Eg. We may state the features, quality of product, compatibility, shelf life
and whether it is a replica or an original product.
Filter by Ratings
* Once you have chosen a package, you can choose the display
packages based on ratings score.
Pay before delivery
* To ensure solid commitment of our customers to making
purchases, every package ordered will be delivered after payment on the
website.
3. How
can I find the right package on Folks Food Mart?
You can commence by
clicking on the basket options on the left side of the website. The basket
options include Bronze Basket -$100, Silver basket- $200, Gold basket- $300,
Platinum Basket-$400. Also you have the option for the seasonal basket which
goes for $400 for the Silver Basket, $600- Gold basket, $700- Palladium Basket,
and $800- Platinum basket. For each basket, you will be given the specific
content for each so that you know what you are getting when you make your
choice.
Query Function
Do you already have something specific In mind?
Type your request in the search field at the top of the page,
and give your options for your basket mix. Also you must ensure that they fall
within the range of price tags for each basket..
4. Are
there any hidden costs or charges if I order from Folks Food Mart?
There are no hidden charges when you order on Folks Food Mart. All costs are 100% visible at the end of the checkout process. The extra cost you would incure would only arise if you have to deliver the package to places outside the south west.
5. Are
the prices on Folks Food Mart Negotiable?
Prices on Folks Food Mart are not negotiable. Folks Food Mart
has the best class of food items with the best deals. With the different food
basket types available on the website, you can be able to meet your food needs
according to your budget.
6. How do I know if a product or is perfect condition?
Check out for the
packaging seals on the product. If it has been broken or tampered with, call
our customer care center here. Due to the several storage and processing
procedures we have put in place, you can be rest assured that that products
delivered to are 100% safe and suitable for consumption, with higher shelf
life.
Order
1. How
do I place an order?
Once you’ve visited
our website www.Folksfoodmart.com
i. Select
the basket type to your cart
ii. Register
your account or login to your already existing account by entering your email
and password
iii. Enter
your shipping /billing information, ensure that your delivery contact (Nigerian
contact) is complete and accurate.
iv. You
make payments via our secure payment gateway
v. Click
confirm to verify the order.
Once your payment is verified, we will send you a mail
confirming your payment with receipt, or we could call you for confirmation in
case we need more details.
i.
We would place a call to the recipient
to confirm his/her availability.
ii. Gift
delivered
iii.You will receive
confirmation of delivery.
Please understand that this confirmation is important before
we ship your order. Each order will be quickly processed and delivered to the
provided address in 48 hours. Orders outside south west attracts additional
shipping tax and time. If you are uncertain if your order has been confirmed or
not, please contact us here a few hours after your order placement.
Need help placing an order
Call our customer order line-
Operating hours: Mon-Fri, 8am-8pm; Saturday, 9am-5pm; Public
holidays, 9am-5pm
Under here, this is
what they will get (This part will also
serve as contact us)
ORDER STATUS: Thank you for shopping on Folks Food Mart,
Nigeria’s number 1 online grocery/shopping and delivery platform for Nigerians
living in the diaspora. Please enter your order number and email to know the
status of your order. If you do not know your order number, please check your
order confirmation email or click on “My Orders” on the left
Return an order: Please complete the contact-us form if the item was delivered within 7 days.